Belladonna Belladonna

Spa Guidelines

Reservations

Call our spa desk ad 504.891.4393 or book online to make a reservation for day spa and med spa services. The spa must have a credit card on file before your appointment is confirmed, even if you choose to pay with a gift card or voucher. Belladonna will not charge your card unless you miss your appointment. Appointments not canceled with 24-hour notice are subject to full charge.

Group Bookings

For parties of four or more, please contact our group coordinator for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties of six or more. Exclusive use of the spa is available; please inquire for fees and available dates. Guests booking a group appointment will need the names and phone numbers of all members of their party upon booking.

Bridal Bookings

All prices are nonnegotiable and subject to change without notice. To receive any service on-location, a base fee of $50 will be applied. Prices will vary for locations outside the New Orleans metro area within 15 miles from 70115. Please note other charges may apply for early morning start, additional artists, or holiday rates. Your successful booking will require a signed beauty agreement and a 50% deposit on your service.

Cancellations

Life can be busy and full of the unexpected, so if you must cancel your treatment, be sure to give us 24-hour notice. Should you not arrive for your scheduled reservation, or cancel within the 24-hour period before, you will be charged the full cost of the treatment.

Check In

We recommend that you arrive 15-30 minutes prior to your appointment time. We’ll do our best to accommodate late arrivals, but the duration of your service may be cropped so that other scheduled appointments are not affected. Your service is subject to the full cost, even if the time is shortened due to tardiness.

We invite all our guest receiving services to make full use of our relaxing environment here at Belladonna Day Spa. Come early, stay late, bring a book, relax and enjoy a mimosa, wine or tea.

Prep for Your Spa Experience

Our well-equipped locker rooms are complete with individual lockers, showers, and toiletries such as body wash, shampoo, conditioner, and body cream. If you require additional products or accessories, you’re welcome to bring them with you.

Massage

For women who are expecting and for those individuals with an existing medical condition, please contact us at 504.891.4393 prior to your massage treatment. We perform massage on expectant mothers who are in their second or third trimester. Those with existing medical conditions should call the spa desk to discuss the safest treatment options before you arrive for your appointment.

Hydrotherapy Garden Experience

Weekend services include access to our hydrotherapy garden, men’s and women’s steam rooms, spa whirlpool and outdoor sun deck. All Friday – Sunday appointments will be accessed an additional $10 per visit that will be added upon checkout. * Does not apply to any nail therapies.

Spa Guests Under the Age of 18

In order to ensure a safe, relaxing environment for all our guests, we ask that our guests abide by the following policies:

Nail Care: Well-behaved children ages 5 – 15 may receive a manicure, pedicure, or polish change when accompanied by an adult. Partisans under the age of 16 must always be accompanied by an adult. If you wish to schedule multiple children, each child must have an adult accompanying them to receive services.

Skin Care: Teenagers between the ages of 12 to 17 may receive facial services and/or facial and arm waxing. Underage clients may not receive waxing services below the waist.

Massage Care: Teenagers aged 15 to 17 may receive the Scalp, Hands, and Foot Massage with a same-gender therapist. The guest is required to wear swimwear or be fully clothed to receive service.

We ask all our clients:

For the safety and comfort of our guests and staff: babies, toddlers, and children are not permitted to accompany an adult during service or into the locker room and lounges. Children must be accompanied with another adult if waiting in the retail and outer lobby areas. We are happy to reschedule your reservation to a date and time that childcare is secured.

Children aged 5-17 must have a parent or guardian in the spa throughout the duration of their treatment. The guest and their parent/guardian must also provide written consent before any services commence.

All guests must keep all conversations to a whisper, as not to disrupt our other clients.

Belladonna reserves the right to terminate any service at any point if we feel that the child is interrupting other clients’ relaxation.

Gratuity Policy

As a spa guest, we know you want to show appreciation for the quality service provided by Belladonna practitioners. Our spa services and spa packages do not include gratuity, unless stated otherwise. Customary tipping is 20% but is at the guests’ discretion. You are welcome to leave a tip for your practitioner using cash, credit card, or gift card voucher at checkout.

Parties with four or greater guests will have a 20% gratuity applied to the final bill.

Return and Refund Policy

Services: We want you to love your service. If you are not completely satisfied with your service, please contact a manager to discuss your experience at appointments@belladonnadayspa.com.

Products: Once the purchase is located and confirmed in our system, unused and unopened items may be returned within 30 days of the original purchase for a full refund to the original method of payment. Please note that this returns policy only applies to products purchased at our spa.

Gift Certificates or Gift Cards are not subject to returns or refunds.

Arrival and getting here

If I’m late, what happens? Do you cancel my appointment? 

Arriving late cuts down on your valuable treatment time. If you arrive late, your treatment will still end on time in consideration of the next client. Arrivals up to 15 minutes after the appointment start time, the service will be accommodated as much as possible with the time that is left. We will always accommodate as much of the appointment time as your late arrival allows.

How do I get there? And is there parking? 

The spa is located on the bustling Magazine Street, a mecca for local shopping boutiques and restaurants, so be sure to leave extra time to locate a parking spot. We do not offer valet or validated parking, but there is metered street parking along Magazine Street and 2-hour neighborhood parking on the residential side streets. Please be respectful to our neighbors and don’t park in front of driveways.

What do I wear? 

Clients who have reserved a massage, facial, or body treatment will receive a locker, robe and slippers when they arrive at Belladonna.

As you change into your robe, dress to your comfort level. During a massage treatment, our therapists drape you to protect your privacy, so being completely undressed is appropriate. If you feel more comfortable wearing undergarments for your massage, please feel free to do so. If your treatment involves rinsing with water, or if you’re receiving certain waxing treatments, we recommend bringing a bathing suit.

Cell Phones and Laptops 

Belladonna is a tranquil retreat and we want to create an atmosphere that allows all our guests an escape from the world outside. In consideration of others, please refrain from talking on your cell phone inside the spa. All cell phones must be in silent mode or turned off while at Belladonna. We also request that you don’t use a laptop in our lounge, but you may use your laptop while getting a pedicure if you so choose.

Valuables

Belladonna cannot be responsible for any valuables brought into the spa, even those left in our lockers. We recommend that you always keep your valuables with you or leave them at home.

Medial Conditions and Allergies

When scheduling your treatment, please let us know if you have any physical ailments, medical conditions, or allergies. Our practitioners should also be notified if you are pregnant, have high blood pressure, a heart condition, or any other medical condition. Our staff will personalize your treatment to meet any special needs or accommodations you may require. Belladonna practitioners cannot work on clients with open wounds, abrasions, or other skin conditions. If you have any questions about a spa treatment and your health, please consult a doctor.