In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible. For Belladonna to hold any appointment, a credit card is required at the time of booking to guarantee your reservation. Gift cards may also be used in lieu of a credit card to hold your appointment. We hold this information in conjunction with our cancellation policy and will only charge your account in accordance with the cancellation policy. Details of our cancellation policy are provided below.
Cancellation Policy and Fees
Your appointment is very important to all members of our team at Belladonna Day Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. Same day appointments are obligated to pay half of the service fee if there is a cancellation.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time with other clients seeking service.
Clients who miss or cancel their appointments without giving the appropriate notification will be charged 50% of their scheduled service. When you schedule your appointment with us, you are agreeing to these policies. As a courtesy, we will send out an email or text to confirm your service appointments prior to your appointment date based on your confirmation preference.
For parties of four or more, please contact our group coordinator for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties of four or more. Exclusive use of the Spa is available; please inquire for fees and available dates. Guests booking a group appointment will need the names and phone numbers of all members of their party upon booking.
Gratuity is not included in the price of services or spa packages, customary tipping is typically 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, gift card or credit card. With parties of four or more a 20% gratuity will be added to the final bill.
We recommend that you arrive 10-15 minutes prior to your appointment time. If you arrive late, we will do our best to accommodate your service. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. We invite all our guest receiving services to make full use of our relaxing environment here at Belladonna Day Spa. Come early, stay late, bring a book, relax and enjoy a mimosa. Couples and spa parties are more than welcome to bring wine and we will provide the glasses.